How can we help you today?

This is likely due to local overheating caused by oil or grease. Please make sure to observe the recharging instructions provided in the manual. Preve...

In a microwave oven an oil and grease film can over time collect the floor, rotating glass plate and grate. In contrast to water, this grease does not...

No, Pingi Classic reusable (LV and LV-A series) and i-Dry products  (ID and ID-A series) do not leak and do not cause corrosion. If the bag conta...

Pingi Classic reusable bags are the ideal moisture-absorber for in the car. Even when driving the car, nothing can happen with Pingi since it can not...

After swallowing the contents of the product rinse the mouth and drink generous amounts of water. Swallowing the contents of Pingi reusable bags (cons...

No, this will not happen. This was extensively tested.

After being used for a season, a camper/caravan can get really moist inside. The mattresses, pillows and similar items can literally contain many lite...

In this case you are probably using your Pingi in a bathroom or similar space with fluctuating humidity level. You can do this, but the strong fluctua...

When this happens we advise you to increase recharging time by several minutes or to do a short additional cycle after cooling down (f.e. 3 minut...

When you buy a new Pingi bag, the product contains no moisture and is fully blue. When you recharge in your own microwave, a percentage of the moistur...

The indicator on your Pingi will show signs of wear and tear over time. This is normal. If the indicator looks faded, the product can still be used an...

Pingi classic bags with humidity indicator can be dried out in the microwave when the indicator changes colour from blue to light-pink. When Pingi is...

Recharging time at 600W microwave setting: - LV-A150: 4 minutes- LV-A300/LV-A350: 6 minutes- LV-150: 3-4 minutes- LV-250: 5 minutes- LV-450/LV-500: 2...

As the indicator needs to react to small changes in the humidity level, it is very sensitive to liquid water. When Pingi is being recharged drops of w...

Classic Pingi bags can not be recharged in the oven without damaging the product. If you do not have a microwave oven available, you can recharge the...

Pingi Classic bags can be recharged in the microwave oven, but not directly on the metal grate or metal microwave floor. This is due to heat developme...

Not all silica beads are. But Pingi beads can be readily regenerated. While over time some of the beads might split due to the stress of steam escapin...

A new Pingi bag can absorb about 40% of its content weight in water from the air. This has been verified by n independent laboratory. The maximum capa...

You must realise that the average household sometimes produces 10 to 15 litres of water vapour per day. No dehumidifier can absorb all of this moistur...

Always place the product on a clean microwave proof plate. If you are not sure if your plates are microwave proof, you can use glass ovenware (Pyrex)....