How can we help you today?

"Potential issues" category articles

My Pingi reusable bag has broken during recharging and beads fell out. What happened?

01/29/2021 - 3 సంవత్సరాలు క్రితం

This is likely due to local overheating caused by oil or grease. Please make sure to observe the recharging instructions provided in the manual. Preve...

Brown spots have developed on the Pingi fabric. Why is this?

01/29/2021 - 3 సంవత్సరాలు క్రితం

In a microwave oven an oil and grease film can over time collect the floor, rotating glass plate and grate. In contrast to water, this grease does not...

 I have placed Pingi Classic bag in my parked camper/caravan, but the air remains musty. Why is this?

01/29/2021 - 3 సంవత్సరాలు క్రితం

After being used for a season, a camper/caravan can get really moist inside. The mattresses, pillows and similar items can literally contain many lite...

The indicator on my Pingi Classic bag repeatedly changes to pink, but then changes back to blue on its own. Is there something wrong with my Pingi?

01/29/2021 - 3 సంవత్సరాలు క్రితం

In this case you are probably using your Pingi in a bathroom or similar space with fluctuating humidity level. You can do this, but the strong fluctua...

 I have to recharge Pingi Classic bag every few days. Is something wrong with my Pingi?

01/29/2021 - 3 సంవత్సరాలు క్రితం

When this happens we advise you to increase recharging time by severalminutes or to do a short additional cycle after cooling down (f.e. 3 minutes).

The indicator on my Pingi bag changes to pink very quickly. What can I do?

01/29/2021 - 3 సంవత్సరాలు క్రితం

When you buy a new Pingi bag, the product contains no moisture and is fully blue. When you recharge in your own microwave, a percentage of the moistur...